Ratchet is a Darwin-based managed service provider that specialises in delivering secure, reliable technology solutions. We serve everyone from individual users to large enterprises, providing IT infrastructure that puts you in control without the limitations of proprietary systems.

What is Linux?

Think of Linux as an alternative to Windows or macOS. It’s the operating system that powers your computer, but with a key difference: it’s open-source, meaning the code is transparent and can be reviewed by anyone. This openness leads to better security, fewer vulnerabilities, and no vendor lock-in. Many of the world’s most reliable systems run on Linux, from web servers to smartphones (Android is built on Linux). It’s proven, stable, and cost-effective.

Why NixOS?

NixOS is a special version of Linux that brings unique advantages to managing computers and servers. Imagine if you could take a snapshot of your entire computer setup and restore it instantly if something goes wrong—that’s essentially what NixOS does. It makes systems:

• Predictable: Every installation is identical and reproducible
• Reliable: Easy rollback if updates cause issues
• Maintainable: Configuration is documented as code, not scattered across system files
• Consistent: Your development, testing, and production environments stay in sync

For businesses, this means less downtime, easier troubleshooting, and infrastructure that scales reliably.

Our Solutions

We provide comprehensive IT services built on this foundation:

• Desktop Workstations: Custom-configured computers for personal use or business environments, optimized for your workflow
• Server Infrastructure: Self-hosted solutions for email, file sharing, databases, web applications, and more—giving you control over your data
• System Updates & Patching: Automated operating system and application updates that keep your systems secure without disruption
• Backup Solutions: Comprehensive data protection with automated backups and rapid recovery options
• 24/7 Monitoring: Proactive system monitoring that catches problems before they impact your work
• Remote Support: Expert assistance whenever you need it, without the need for on-site visits

Whether you need a single workstation or enterprise-wide infrastructure, we deliver solutions that are secure, reliable, and tailored to your needs—without the constraints of proprietary software.